Shipping policy

SHIPPING POLICY

Last Updated: April 22, 2026

ClimbCo operates this store and website, including all related services, to provide customers with clothing and apparel products.

This Shipping Policy explains how orders are processed, fulfilled, and delivered.


1. Order Processing

All orders are processed within 2–5 business days, excluding weekends and holidays.

Processing includes:

  • Order verification

  • Quality control

  • Packaging

  • Shipment preparation

During high-volume periods (sales, launches, holidays), processing times may be slightly extended.


2. Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times after processing:

  • Standard Shipping: 3-5 Days

  • Expedited Shipping (if offered): 2-3 Days Delivery times are estimates only and are not guaranteed.


3. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Tracking updates may take 24–48 hours to appear after shipment.


4. Shipping Delays

ClimbCo is not responsible for delays caused by:

  • Shipping carriers (USPS, UPS, FedEx, etc.)

  • Weather conditions

  • Customs processing (for international orders)

  • High shipping volume periods

  • Incorrect or incomplete addresses

We will always assist in tracking your package, but final delivery timelines are controlled by the carrier.

5. Incorrect Address Responsibility

Customers are responsible for entering correct shipping information at checkout.

We are not responsible for:

  • Lost packages due to incorrect addresses

  • Delayed shipments caused by address errors

  • Orders delivered to wrong locations due to customer input mistakes

If an order is returned due to an incorrect address, reshipping fees may apply.


6. Lost or Stolen Packages

Once a package is marked as “delivered” by the carrier, ClimbCo is not responsible for lost or stolen packages.

If your package is missing, we recommend:

  • Checking with neighbors or household members

  • Contacting your local carrier office

  • Filing a claim with the shipping provider

We will assist where possible but cannot guarantee replacement.


7. International Shipping (If Applicable)

International orders may be subject to:

  • Customs fees

  • Import duties

  • Taxes

These charges are the responsibility of the customer and are not included in product or shipping costs.

Customs delays are outside of our control.

8. Contact Information

For any shipping-related questions:

Email: Climbcompanyteam@gmail.com
Address: 393 W Archer Dr, Pueblo, CO, 81007, US